Why you need Voice Call API, and Why should you include it in your in-app?
The Next-Gen Voice Call App!
The pandemic has brought uncertain changes in every trade, making it hard for people to carry out day-to-day activities. In this current situation, traveling to work, schools, colleges, and meeting friends and family for special occasions is reduced. Thus, leading to an increase in remote work, online learning, voice, and video call meetings.
Communication is vital, without which the whole world can never progress. So, smartphones and communication gadgets have all become inseparable in our existence. Be it an enterprise or business, school, university; every industry is looking for means to establish real-time communication. With the advancement of communication technology, the use and dependency in on-demand service apps with voice calling api are exponentially growing.
Combating the current situation, maintaining a steady business flow, team interactions, timely responding to customers and clients are critical requirements of several enterprises. However, to get in line with requirements, enterprises of all sizes must use the best live audio streaming app.
Additionally, it must possess all high-end technology like live streaming functionalities to ensure uninterrupted, instant, organized, cost-effective, and easy communication.
Whether for a commercial purpose or a personal purpose, human interactions are essential for bonding and collaboration. To fulfill these fundamental needs and enhance the exchanges, a Live audio call and Live Video Call becomes a must.
What makes interaction more lively is personalization. Creating a personalized user experience infusing a Voice calling solution within any communication channel is the best possible means.
Hence, audio streaming apps are the best possible tools to stay connected and communicate in the coming days.
Affixing the communications during the challenging period
Social distancing, and travel restrictions due to pandemic, everyone is looking up to the technology to bridge the communication lag, telecommute, and establish personalized interactions. Though email, text messaging, and chat apps allow you to stay connected, over time, the real-time interactions through voice, video calls, and chats turn out to be a crucial need.
Apart from work-related interactions, virtually connecting with family members, friends, and communities requires the messaging apps to have Voice chat API & SDK integrated into them.
For instance, a tutor in an e-learning platform may use the Voice call recording feature to analyze the student’s conversation; in such a scenario, in-app integration with Voice chat SDK proves to be a savior.
Similarly, in the healthcare industry, in-app chat solutions with Voice API security ensure a secure doctor-to-patient interaction and facilitates a quick chat with a doctor or a healthcare staff for instant medical aids. Further, several healthcare apps get integrated with Voice API for messaging to offer assistance like doctor appointment fixing, online health assessment through a voice or video call.
Besides, specific industries have unique communication needs. For example, a business owner must need text and voice chat features in live audio streaming devices to interact with the sales team and delivery team daily to address pipeline activities, follow-up, brainstorming, QC. Likewise, a group of friends playing team games online needs a live audio streaming app to communicate with each other while playing.
Mainly during these challenging times, plenty of interactive person-to-person and group voice calling occur effortlessly with live audio streaming and voice chat solutions.
With multiple apps out there, real-time communication is at a tap of a button in this challenging time. All these apps and tools allow us to text messages, share messages as voice note or voice call, make a live video call to your dear ones and colleagues, clients.
Significance of Voice Chat and What to expect from Live Voice API?
When it comes to the workplace, particularly a remote one, team collaboration and dynamic online interaction among team members stimulate the workflow process and improve overall efficiency. The absence of physical office interaction becomes complicated to bring a lively team interaction and align multiple teams towards work goals.
So, how do remote teams cope with this toughest challenge upfront in any business or industry? Simple, they incorporate live audio streaming API into their communication app. Whether it is an enterprise trying to progress, the whole team must be connected through a voice chat to ease operation mode or a customer care center trying to handle customer queries; a live voice chat becomes an essential component of such communications.
Nevertheless, Voice chat is more important for effective communications; it has much more to offer for an audio capture device for live streaming. While a plain text message can be abstract, cold, and even non-compelling to reply, the same message can give different feelings based on the live voice and tone modulations.
The use of Voice chat for collaboration is twice more than last year, primarily due to the COVID-19. Real-time communication breaks the barriers of isolation and separation; using live voice chat brings the essence of accurate communication with increased productivity, cost-effectively facilitates multiple users.
The Necessity for Including Voice Calls in Your Platforms
A group calling API with call recording, text-to-voice conversion, and SIP integration are essential components of any communication platform. From smart IVRS, voice assistance in mobile apps to customs voice assistants in CRM, ERP, business process, every other process requires a live stream audio interface to recognize and process the voice calls much similar to a phone call. All these without exiting the app, ensuring your users stay on the same app contributing to increased retention.
Also, for efficient and protective communications such as an interaction between a customer and customer care agent or among users in a dating app masking of original phone numbers, end-to-end encryption and reliability are of high importance. Overcoming the shortfalls of a live stream audio problem is possible when your platform gets integrated with an audio interface for live streaming.
Moreover, the surge in voice-based searches, voice recognition, voice chatbots proves that voice call apps for any platform irrespective of its application and serving industry are requisites.
Future Predictions and Statistics about Voice Call API
Voice and Video chat are going to rule the future communication channels. So, let us try to know more about a few predictions and statistics about Voice chat apps.
- Studies reveal that the VoIP market size will grow at a CAGR of 12% between 2019- 2025.
- The Speech Analytics market will grow from USD 1649.34 million in 2020 to an unbelievable USD 5460.66 million by 2026.
- Additionally, the global live chat market size will be reaching nearly $997 million by 2023.
- Almost 41% of customers prefer to use live chat, while 51% would like to repeat purchases from a business providing a live chat.
- Nearly 50% of teams across various organizations adapted to going fully remote in 2020 after the pandemic struck.
- The study reveals that customer care representatives’ hold time and escalation time increased to 64% during pandemic times.
In addition to the statistics mentioned above, industry leaders urge that Voice API in 2021 will rule in custom voice assistance, personalization, emotional recognition, real-time calls monitoring, and automated call centers.
A Powerful Interaction Tool is on its Way!
Considering the ordeal every business and industry is going through due to unexpected events in 2020 followed in 2021; effective communication is the only way to cut through these difficult times.
Live audio streaming app for android, ios, with a custom-made high-performance audio call solution, pretty much is the need of the hour. Choosing the perfect fit voice calling SDK for your platform depends on your requirements and budget.
If your organization’s staff use android smartphones, then investing in an android live audio streaming app with android live voice-to-text API is ideal for enhancing user experience.
However, the benefits of voice call app for iOS and voice call app for android are numerous, including time-preciseness, improved productivity, and better interaction.
With several API providers available in the industry, get the best voice call API for industries from top players like Twilio, send bird, enablex, sinch, and CONTUS MirrorFly. So, Why the wait? When you want to expand and grow your business in the future, surpassing the challenging time prevailing now, you need to invest in a suitable best voice call API for your communication platform.
Remember, you are looking for a live audio streaming app that will render personalized interactions secure and reliable.
A Powerful voice calling API integration into your app is the key to bridge all the communication gaps in your organization and creating a space for the future by gaining trust among the users by offering uninterrupted, secure, and cost-effective voice calls.
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